Blog & News
Welcome to life with ListenTrust!
Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we’ve provided some tips on how to deal with angry customers.
Call centers are responsible for all-important empathetic and effective customer service, making them essential to all enterprises. Businesses currently using call center outsourcing are loving...
Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.
If you’re in sales, customer service, marketing, consulting, a small business, an agency or in any kind of customer/client facing role, it’s likely you’ve heard of the importance of building rapport with clients. But what exactly does it mean to build rapport and why is this important? In this article we will break down the importance of building rapport, its benefits and how to foster this relationship with clients.
Discover how direct response marketing helps businesses increase communications, build relationships, and target specific markets. Learn more today!
Customer service is a necessary part of any business, but it is also a way for a brand to set itself apart from the competition. A company that steps up customer service with personalization will...