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Comparing Outsourced and In-House Call Center Costs
Always consider the call center costs that come with hiring an internal team, from recruiting and training to salary, benefits, and equipment before adding one to your business for customer support....
Onshore vs Nearshore vs Offshore Call Centers: What’s the Difference?
Key Points Each call center type is categorized by the organization’s location. Nearshore call centers are located in a different country than their customers but in a region that’s nearby and in a...
Important Call Center Metrics To Keep on Your Radar
When partnering with an outsourced call center, there are important call center metrics to keep on your radar. This blog explains the metrics that will help you monitor the overall performance of...
How To Improve Call Center Agent Performance
Key Points for Improving Call Center Performance IVR is a tool that collects information from the caller before they’re connected to an agent to improve call center performance and increase customer...
Types of Customers & How to Approach Each One
We are all customers at some point, and we all expect different things from our shopping experience. Some prefer to browse alone, while others need constant help and assistance to be happy. IT’s...
Different Types Of Call Centers: Inbound, Outbound, Automated — What They Are & Which Is Best For Your Business.
A call center is often the first contact a customer has with your business, and it’s critical that you choose the right kind of call center for your needs, and the needs of your customer. There are...