Blog & News
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Types of Customers & How to Approach Each One
We are all customers at some point, and we all expect different things from our shopping experience. Some prefer to browse alone, while others need constant help and assistance to be happy. IT’s...
Different Types Of Call Centers: Inbound, Outbound, Automated — What They Are & Which Is Best For Your Business.
A call center is often the first contact a customer has with your business, and it’s critical that you choose the right kind of call center for your needs, and the needs of your customer. There are...
Common Call Center Challenges & How to Overcome Them
Call centers can be tough to manage, with an array of agents, scripts, clients, hours and languages. They are also a quickly growing market, expected to peak at $496 billion by 2027. When...
Benefits of Call Center Scripts & Best Practices
Learn why call center scripts are great for your business & some best practices to keep in mind when writing a script for your customer service representatives.
How to Deal with Angry Customers in a Call Center
Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we’ve provided some tips on how to deal with angry customers.
Call Center Outsourcing: Why Should You Outsource Your Company’s Call Center?
Call centers are responsible for all-important empathetic and effective customer service, making them essential to all enterprises. Businesses currently using call center outsourcing are loving...