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The Benefits of Bilingual Call Centers
You’ve probably heard of bilingual call centers, but do you know the benefits of partnering with one? Read on to find out more about the advantages of working with a bilingual call center.Key Points...
How to Hire a Call Center for Your Business
If keeping up with customer service inquiries is becoming difficult, it’s time to consider hiring a call center—but how do you choose the right provider? Read on to learn tips for hiring a call...
A Guide To Multichannel Contact Centers
Key Points Multichannel contact centers use one software platform to manage multiple customer-facing support channels. Multichannel contact centers can enhance the customer experience with a wide...
The Benefits of Inbound Call Center Solutions
Partnering with an outsourced agency to provide you with inbound call center solutions has a wide range of benefits. Let’s take a deep dive into inbound call center outsourcing services and the...
Comparing Outsourced and In-House Call Center Costs
Always consider the call center costs that come with hiring an internal team, from recruiting and training to salary, benefits, and equipment before adding one to your business for customer support....
Onshore vs Nearshore vs Offshore Call Centers: What’s the Difference?
Key Points Each call center type is categorized by the organization’s location. Nearshore call centers are located in a different country than their customers but in a region that’s nearby and in a...