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What Is Live Chat Customer Service?
For years, phone calls and emails were the other methods of customer service, but live chat customer service is the new method in town. The communication app lets you talk with a customer service...
The Difference Between BPO And Call Centers
BPO, or business process outsourcing, and call center are terms that many people use interchangeably, but there are differences between BPO and call centers. While both terms describe similar...
How Do Call Centers Charge their Clients?
Types of Call Centers
Whether you are looking to outsource your call center or run one yourself, you should consider the different services offered by call centers. The services you need might affect which types of call...
Advantages of a Call Center
Advantages of A Call Center Call centers are specialized departments that exist to handle large call volumes for a business, whether that be fielding customer service calls, screening new...
Integrating Technology to Cultivate Customer Experience
Our last two posts discussed the importance of connecting with customers through their preferred channel of communication. We know how important it is to meet the consumer at the right place during...