Advantages of Bilingual Call Centers

Advantages of Bilingual Call Centers

by | Aug 21, 2023 | Call Center

Call center professionals looking at computers.

You’ve probably heard of bilingual call centers, but do you know the benefits of working with one? Find out more about the advantages of working with a bilingual call center.

Key Points

  • A bilingual call center is a customer service contact center that employs representatives who speak English and another language.
  • Bilingual customer service representatives can switch between speaking in English and another language to provide improved customer service.
  • Businesses that partner with bilingual call centers can expect benefits like improved conversion rates, personalized customer service, and diversity.

What Is a Bilingual Call Center?

A bilingual call center is a customer service organization that provides customer support in multiple languages, such as English and Spanish. By partnering with one, you provide quality service for English and non-English speaking customers without having to hire additional staff members.

 

Different Types of Bilingual Call Center Services

 

Direct Response Marketing

One type of bilingual call center service is direct response marketing, which involves Spanish language and bilingual English-Spanish services specifically tailored to the U.S. Hispanic market. Bilingual call center agents are highly-educated, motivated bilingual employees proficient in effective communication in both languages and use a unique “soft offer” approach designed to be as profitable as possible.

Retail and E-Commerce

Bilingual retail and e-commerce solutions provide customer service support across a wide range of platforms, such as phone, email, and live chat support. Live chat support solutions for retail and e-commerce businesses typically include:

  • Virtual Reception
  • Order Taking
  • Logistics Management
  • Product/Service Inquiries
  • Technical Support
  • Call-Off Lines

Nonprofit Services

Bilingual call centers use software to enable agents to quickly switch between languages, allowing nonprofits to provide support to customers in their native language. Bilingual call center services also allow nonprofits to expand their base, since customers from different cultures and backgrounds are more likely to engage with an organization that speaks their language.

Investing in call center services is a great way to boost customer retention, but what solutions do they offer?

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Advantages of Bilingual Call Centers

Helps You Reach More Customers

Bilingual call centers allow businesses to reach potential customers who don’t speak the language of the call center’s primary services. This could be an incredible asset for companies looking to expand their customer base and grow their business.

Shows Your Customer Dedication

Offering call center services in your customers’ native language is a surefire way to make them feel valued and appreciated. Even if bilingual customers can understand and communicate in English, having an extra layer of comfort and familiarity by providing services in their native language is an invaluable addition to the customer experience.

Offers Personalized Customer Service

With bilingual call center services, you can bridge the gap and make sure that customers feel understood. When customers have the opportunity to communicate in their own language, they’re more likely to feel comfortable and to get the help they need, which leads to a more personalized experience overall.

Boosts Your Conversion Rates

If customers don’t understand call center representatives, landing a sale is even more difficult. But when they are communicating with a bilingual call center agent about your products and services in a language they understand, they’re more likely to make a purchase. By working with a bilingual call center, you can boost your conversion rates and decrease time wasted on prospects due to language barriers. Bilingual customer service representatives are also proven to be fast and organized critical thinkers, capable of grasping cultural nuances that monolingual employees might not be able to understand.

Embraces Diversity

Relying on a bilingual call center to handle your customer service needs shows that your business embraces diversity, giving customers a good first impression of your company. It also shows that you have cultural awareness and operate a modern, flexible organization that appeals to individuals from all walks of life.

Gives Your Business a Competitive Edge

Working with a bilingual call center also gives your company a competitive edge, making your brand stand out from the rest. For example, let’s say you’re the only company in your market space to offer customer service in Farsi or Tagalog. By hiring bilingual representatives who speak your customers’ preferred language, you have the advantage in those bilingual communities.

Enhances Brand Affinity

Brand affinity is the holy grail of business success that results in happy, loyal customers. One way to enhance the connection between your brand and customers is to partner with a bilingual call center that employs call center representatives who speak the same language. Bilingual citizens in the U.S. and abroad live and work in bustling communities with like-minded, culturally similar individuals, sharing their business and personal experiences. When a bilingual customer has a positive experience with your brand, they’re likely to become a repeat customer and tell their friends and family about your company. By working with a bilingual call center, you encourage customer longevity by offering everyone, regardless of language skills, the opportunity to love your products and services.

A Bilingual Call Center That Builds a Better Brand Experience for Your Customers

At ListenTrust, we partner with businesses to help them build a better brand experience, provide enhanced customer service solutions, listen to customer needs, and earn their trust.

Our Bilingual Answering Services for the U.S. Hispanic Market

We understand what motivates the U.S. Hispanic market and provide our clients with excellent bilingual call center services for Spanish-speaking customers. With our services, you get:

  • A highly educated, motivated team of bilingual customer service representatives
  • Spanish-speaking agents with a naturally neutral accent
  • A uniquely profitable “soft offer” approach attuned to U.S. Hispanic consumers

Contact us today for more information on partnering with ListenTrust, a bilingual call center that helps you improve the customer experience.

 

How to Improve Call Center Security

How to Improve Call Center Security

by | Aug 16, 2023 | Call Center

Call center professionals looking at computers.

Whether it’s a customer asking for an impossible refund or expressing dissatisfaction with your product, learning how to handle difficult customer interactions is an essential part of running a call center.

Explaining De-Escalation Techniques for Call Center Services

De-escalation techniques are strategies that help customer service professionals navigate conversations with unhappy customers to prevent conflicts from reaching their breaking point. Utilizing them helps call center agents set clear, respectful boundaries to calm customer emotions and provide a better basis for resolving their concerns.

Call Center Customer Service Tips to De-Escalate Unhappy Customers

De-escalation is about understanding the customer and demonstrating empathy. Below are some techniques to help keep customers calm and satisfied while providing support:

 

Stay Confident

Having a sense of power and control is essential when dealing with difficult customers. Agents should have faith in their abilities to resolve problems and stay calm in the face of frustration. When reps remain confident during difficult conversations, it lets the customer know that they’re capable of helping them and that the agent takes their concerns seriously.

Script Your Response

Another de-escalation technique is to script responses by writing out responses that agents can use during challenging customer interactions. Scripting is a great way to stay on top of the situation and avoid improvising a response in the heat of the moment. Reps can also practice with a friend or colleague to make sure they’re effective in a real-life dialogue.

Listen Actively

As customers reach out to support agents, they often have one goal in mind—finding a solution to their problem. Although agents are there to help customers find a solution, it’s also important to ensure that they feel heard. That’s why it’s essential for agents to practice active listening strategies. When a customer is recounting their experience, reps should avoid interrupting them and acknowledge their concerns. Additionally, asking questions to clarify details and using validating language can help show that your agents are actively listening to them.

Mirror Their Complaint

Mirroring customer complaints is another important step in de-escalating difficult conversations with customers. By repeating their complaints to them, customers feel that agents are taking their concerns seriously and attempting to solve their problem. It also gives reps a chance to further explore the issue and ensure that the details are addressed before proceeding with a solution.

Identify the Root Cause

When customers call in with a complaint about a product or service, it’s not always clear what the source of their dissatisfaction is. In many cases, customers may be expressing their frustration with something else, like an advertisement they saw that promised something the product couldn’t deliver on. It’s your customer support agents’ job to understand what the root cause of the dissatisfaction is so that they can provide the best possible resolution. One way to figure out the issue behind the complaint is by having agents ask targeted questions about the customer’s experiences. That way, reps can determine the best way to move forward.

Break the Problem Down

It can be hard to remain calm and courteous when faced with a particularly complex customer issue, but by breaking the problem down into smaller, more manageable chunks, call center support agents can de-escalate customer frustrations and provide them with tangible progress in resolving their issue. Additionally, breaking down the issue can also make it easier to address, which can help reps quickly solve their problem in a shorter amount of time.

Offer Sympathy

Customers often approach support agents to resolve their problems and seek confirmation that their frustrations are valid. It’s the reps’ responsibility to make sure they feel heard by sympathizing with their concerns and offering validation. One of the most effective methods is to use affirming statements. Support agents can use phrases like “I totally understand how this experience has been frustrating for you. Let’s try to work together to find a solution to your concerns,” or “That sounds like a dissatisfying experience. I’m going to do my best to help you resolve this issue.” These statements can help customers recognize the efforts of customer support agents as they attempt to assist them.

Be Realistic

Agents should also have realistic expectations when it comes to resolving customer problems and providing them with solutions. There are limits to what reps can do, and making promises that they may not be able to keep isn’t the way to go. Instead, agents should present solutions that are actually feasible, even if they don’t give customers the exact outcome they want.

Avoid Placing Customers on Hold

No one likes being put on hold, especially when they’re already frustrated with a product or service. Unfortunately, it’s all too common for customers who call support centers to be routed through lengthy automatic voice messages, or to be put on hold multiple times as they wait for agents or are transferred from department to department. Making sure your agents do everything they can to avoid easily exacerbating negative feelings they may already have about their experience.

You can improve the customer journey by partnering with a call center that uses best practices to create ideal experiences.

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Experience Outbound Call Center Services That Put the Customer First

At ListenTrust, customer satisfaction is our top priority. We understand that customers have unique needs and we strive to create an experience that’s tailored to each one. Our experienced call center agents are trained to listen to customers and develop a deep understanding of their concerns. By understanding their needs, our reps provide the best possible solution. Contact us today to learn more about our call center services.

 

Overcoming Call Center Challenges

Overcoming Call Center Challenges

by | Jul 6, 2023 | Call Center

Call center professionals looking at computers.

Unsatisfied customers, high abandonment rates, and long wait times—oh my! These are just some of the common call center challenges that outsourced contact centers overcome daily, but how?

Let’s find out.

What’s an Outsourced Call Center?

An outsourced call center is a third-party service provider that manages your customer service needs, such as inquiries and complaints. Call center agents can also help customers with sales, technical support, account management and other customer service needs. Agents are typically available 24/7 to ensure customers have access to the help they need when they need it. Outsourced call centers are also scalable, meaning you can add more services or staff as needed to meet your demands.

Common Call Center Challenges

 

Helping You Improve the Customer Journey

Long wait times can lead to a negative experience for customers. To reduce the amount of time customers spend waiting for assistance, call center agents use a robust knowledge base that contains detailed answers to common customer questions, allowing them to quickly resolve customer issues.

Low First Call Resolution (FCR) Scores

FCR scores are an important call center performance metric that helps agents track how long it takes for customers to get their questions answered. As customers’ issues become more complex, it’s important to make sure that calls are routed correctly so that customers are getting the help they need without having to speak to multiple agents. With the right call routing setup, agents can quickly and accurately direct calls to the correct people, leading to faster resolutions and happier customers.

High Call Abandonment Rates

The call abandonment rate is the percentage of callers who hang up before connecting with a call center agent. If outsourced call centers notice abandonment rates increasing, agents take a look at the call queue to determine how long customers have to wait before their call is answered. If the wait time is too long, contact centers use automated solutions, such as messages, to keep customers informed about their position in the queue.

High Agent Attrition

The call center industry typically has high turnover. With the long hours and demanding targets, it’s no surprise that many agents quit without notice, leaving the rest of the team to pick up the slack. To break the cycle, many contact centers are implementing AI-based platforms to offload some of the inbound traffic. In addition, utilizing workforce optimization (WFO) software can support agent performance across channels and give agents the tools they need to learn and improve. By using a combination of AI-based technology and WFO software, outsourced call centers help reduce stress on agents and lower operating costs.

Language Barriers

It’s no secret that language barriers can create a significant challenge for businesses that need to communicate with their customers. Bilingual call centers help solve this common call center challenge by providing customer service in multiple languages. The representatives can quickly place orders, answer questions thoroughly regarding a product or service in the customers’ preferred language, and efficiently process payments and returns.

Technology Issues

Call centers experience a huge influx of calls on busy days, making it easy for phone lines to get jammed or for existing business systems to be unable to handle the load. And IT challenges can result in employee and customer irritation, wasted time, and a significant dip in company productivity overall. To overcome this, outsourced call centers use reliable, efficient customer service software that integrates with other systems. That way, communication systems like Slack and Microsoft Teams, CRM software, social tools, and other internal systems can all work together to keep the center connected, organized, and functioning. To ensure continued reliability and productivity, call center platforms are also scalable to allow for more users and calls in times of growth—without technical difficulties.

Absenteeism and Unreliability

In 2021, the “Great Resignation” has left many call centers struggling to keep up with demand as staff call out or leave more frequently than ever before. Call centers combat absenteeism and unreliability by having strong policies in place and being flexible about employee schedules. One solution that some call centers are exploring is to allow employees to work from home to reduce the stress of the work environment while still providing quality customer service. By setting up remote call center employees, you can ensure that they have the same access to resources and support as in-office workers.

Productivity

In today’s customer service industry, the success of a call center relies heavily on the productivity of its agents. With a large staff and potential for remote work, it can be difficult to track agent productivity, let alone motivate them to give their best performance. One way call centers keep agents motivated is by establishing clear key performance indicators (KPIs). KPIs help contact centers track agent productivity and create incentives to reach performance goals. Outsourced call centers also use remote agent management tools to ensure agents are staying on task and completing their work efficiently.

Any business that requires customer service representatives to provide assistance and support needs to hire a call center.

Learn More

Consider Call Center Outsourcing With an Experienced Partner

At ListenTrust, our team of professionals understands the unique challenges that each business may face. We create customized solutions to ensure our clients reach their goals. Whether you’re looking for an experienced team to answer customer inquiries, take orders, process returns, or handle technical issues, ListenTrust is the perfect outsourced call center partner for your business. With our comprehensive suite of services, our team of bilingual agents can help you find the right solution for your specific needs. From advanced reporting and analytics tools, to high-level customer service and sales support, we have the resources to help your business become more efficient and effective. Contact us today to learn more about how we can help you overcome call center challenges.

 

Ways to Improve the Customer Journey in a Call Center

Ways to Improve the Customer Journey in a Call Center

by | May 4, 2023 | Call Center

Image of a group of people assisting somebody in a call center.

Call centers are the backbone of customer service operations—and their success relies on creating a positive customer journey.

The Importance of a Call Center

As a business, it’s essential to have a customer-focused mindset to ensure your organization provides the best possible experience. One of the most effective ways to ensure this is for your brand to partner with a call center. They allow you to access invaluable data about the needs and preferences in the customer journey.

What’s a Call Center Customer Journey Map?

A customer journey map is an infographic that provides a snapshot of interactions across touchpoints and platforms in a call center. They can help you better understand customers’ pain points, respond to their needs, and improve their overall service. By analyzing data from multiple channels and understanding how people move through the customer journey, call centers can create personalized experiences that meet your customers’ needs.

How to Create a Call Center Customer Journey Map

The customer journey map is an invaluable tool for your business. Here’s some tips on how to create a call center customer journey map:

Gather Data

Collect data relating to customer interactions with your brand, such as demographics, interests, behaviors, and goals. Analyzing it can help you determine elements of the customer experience that may need improvement.

Create Customer Personas

Using fictional representations of your ideal customers, you can tailor your messaging, product offerings, and customer service approaches to each individual person. For example, one customer persona might be a working professional looking for convenience, while another might be someone interested in sustainability.

Determine Touchpoints

It’s extremely valuable to analyze the places where your customers interact with your businesses, such as social media, help desks, live agents, and sales calls. Identifying key activities within them helps you create a more effective, streamlined customer journey. For example, let’s say you run an eCommerce business. By examining placing orders, paying bills, or even contacting customer service as touchpoints, you can craft a more tailored experience and find areas of improvement.

Start Mapping

For each touchpoint, examine the associated communication channels, actions, and stakeholders to chart out a map. For example, if you want to increase sales, create a customer journey map to identify any potential issues that may be preventing customers from completing their purchase. Maybe they struggle to navigate the checkout page or don’t understand what payment methods are accepted. No matter what your goals are, a customer journey map can help you locate and resolve issues preventing you from achieving them.

Update and Improve

As new trends, technologies, and channels emerge, your map should reflect them. Whether it’s adding new touchpoints or revising existing ones, staying on top of the latest developments ensures that customers have the best possible experience. For example, if you’ve recently added a social media presence, make sure to include it in the customer journey map.

How do you choose the right call center provider?

Find Out

Call Center Best Practices

Mapping out the customer journey can be challenging. Follow these call center best practices to help you get started:

Collaborate

The customer journey often involves multiple departments within your organization, so it’s essential to collaborate with other teams and departments when creating your map. One way to get everyone involved is to create a central repository of customer insights that your entire organization has access to, including preferences, purchase patterns, and survey feedback. By ensuring important information and data is readily available, individual departments understand the impact of their actions and make changes to improve the customer journey.

Measure the Outcome

Assess the success of your customer journey by identifying relevant call center metrics and monitoring them throughout the process. For example, you can track first call resolutions, average time in queue, and average call abandonment rates to analyze agent performance and find areas of improvement.

Ask for Feedback

No matter how detailed your map is, it can never fully predict how customers will interact with your business in the future. To ensure your business meets customer expectations, you need to remain open to change and ask for customer feedback. That way, you can refine your customer journey map to ensure it accurately reflects changing needs.

Explore Innovative Technologies

To gain a competitive edge and ensure their own success, businesses have been exploring new technologies that can enhance the customer experience. Multichannel contact centers use a wide range of communication tools and insights, such as email, chat, and social media.

Image of a headset laying on a computer desk

Helping You Improve the Customer Journey

Whether you want to improve loyalty or increase sales, ListenTrust can help. Our team of experts understands the importance of customer journey and the effect it has on customer satisfaction. That’s why we tailor our customer service solutions to meet the needs of your individual clients. Contact us today to learn more about how we can help you improve your customer journey.

How Call Center Services Boost Customer Retention

How Call Center Services Boost Customer Retention

by | May 2, 2023 | Call Center

Image of a group of people assisting somebody in a call center.

As businesses grow, customer service becomes a major priority. Owners must ensure their customers are satisfied to maintain loyalty and keep them coming back—that’s where call center services come into play.

Key Points

  • Call center services handle customer inquiries, orders, and complaints.
  • Outbound call centers make outgoing calls to potential customers, while inbound call centers answer incoming calls from customers.
  • Call centers use a wide range of services to improve customer retention, including multichannel customer service, onboarding and follow-up strategies, customer feedback, and metrics.

Explaining Call Center Services

Call centers are an invaluable asset to any business, providing a centralized department to handle customer service. They can be located within the company or hired from an external provider specializing in call center services and outsourcing.

Here are some traits that the best call centers have in common:

Business Support

Call centers offer a wide range of services, such as technical support, lead generation, and follow-up surveys.

High Levels of Service

The best call centers prioritize the customer experience by employing knowledgeable, experienced agents that use innovative tools and resources.

Available to Help Every Customer

Partnering with a call center ensures your customers get 24/7 support. With consistent assistance, call centers allow you to build brand loyalty and improve your business’s reputation.

Inbound vs. Outbound Call Center Services

Inbound call centers utilize customer service representatives (CSRs) equipped with the proper training to handle customer inquiries, respond to issues, and process orders. CSRs are also skilled in handling customer complaints and providing assistance with product returns or other related matters.

Outbound call centers can be used for marketing purposes or collecting customer feedback. They are typically staffed by telemarketers or sales representatives who’ve been trained to understand customer needs, make persuasive offers, and provide customer support.

You’ve probably heard of bilingual call centers, but do you know the benefits of partnering with one?

Learn More

Different Ways Call Center Operations Boost Customer Retention

If you’re looking for ways to improve your customer retention, here are a few call center solutions that can help:

Multichannel Customer Service

Multichannel customer support offers your customers several channels to connect with agents, including phone, email, text messaging, live chat, or social media. By providing a variety of options, you make it much easier for them to get in touch with you and receive the help they need. This ensures an improved retention rate and more loyal customer base.

Multichannel contact centers can boost customer retention with a wide range of communication tools and insights, such as:

  • Real time and history data and analytics
  • Customer preferences
  • AI-powered assistance
  • Searchable internal knowledge bases and help desks
  • Contact routing and customer interaction summaries
  • Customer Relationship Management (CRM) integration

Onboarding Strategy

Call centers provide numerous benefits when it comes to onboarding new customers. Their representatives can quickly convey the benefits of your products and services at the beginning of the call. In addition, they can use a personalized script to greet customers and let them know how they can get in touch with your business. Contact centers also provide relevant information about ongoing and future offers and discounts on your products and services. Working with a contact center that has an effective onboarding program can help you make a good first impression on customers and retain them in the long run.

Follow-Up Strategy

An experienced call center can help you implement a follow-up strategy to contact your customers and inquire about their experience with your product and services. If any issues are reported, you can quickly resolve them. Call centers also use follow-up calls to inform your customer or clients about any upcoming products or new existing product features.

Customer Feedback

With call center services, you have access to one of the most reliable sources of customer feedback. Whether they’re positive or negative, you can gain invaluable insights about how people perceive your products and services, allowing you to tailor your brand offerings to meet expectations and improve satisfaction. Positive feedback can also be published on your website, social media channels, and other platforms to capitalize on the power of recommendation. You can also address concerns and show customers you care about their opinions.

Call Center Metrics

Call center metrics help companies boost customer retention by keeping track of important performance metrics, such as Average Handle Time and First Call Resolution Rate. By utilizing advanced analytics, businesses can determine how many calls they can take and still keep their customers satisfied. In addition to tracking service performance, call center metrics can also identify the most common queries and issues that customers have. With this information, call centers create quick guides to address common problems and save time on customer support inquiries. For example, if people frequently call in with the same question, a helpful FAQ page or tutorial video on their website can answer it quickly and easily.

Improving Your Customer Retention With Our Call Center Services

Are you looking for ways to improve your customer retention and satisfaction? Look no further than ListenTrust’s call center services. Our team of experienced professionals have the knowledge and expertise to help you gain happy, loyal customers. That’s why we offer a range of customer support services to provide the best experience possible, including phone, email, text, and live chat support. Contact us today to learn more.

The Benefits of Bilingual Call Centers

The Benefits of Bilingual Call Centers

by | Jan 31, 2023 | Call Center

Group of happy call center smiling business operator customer support team phone services agen working and talking with headset on desktop computer at call center

You’ve probably heard of bilingual call centers, but do you know the benefits of partnering with one? Read on to find out more about the advantages of working with a bilingual call center.

Key Points

  • A bilingual call center is a customer service contact center that employs representatives who speak English and another language.
  • Bilingual customer service representatives can switch between speaking in English and another language to provide improved customer service.
  • Businesses that partner with bilingual call centers can expect benefits like improved customer experiences, increased conversion rates, enhanced brand affinity, and a competitive advantage over their competition.

What Is a Bilingual Call Center?

Before we dive into the benefits, let’s define what a bilingual call center is. A bilingual contact center specializes in responding to customer requests in English and another preferred language, such as Spanish.

Bilingual customer service representatives have a wide range of responsibilities that include switching between speaking in English and another language to provide an excellent customer experience. Bilingual customer service representatives can quickly place orders, answer questions thoroughly regarding a product or service in the customers’ preferred language, and efficiently process payments and returns.

The Benefits of Partnering With a Bilingual Call Center

Let’s explore a few major benefits of bilingual call centers and what bilingual customer service representatives bring to the business table.

Improves the Customer Experience

Delivering a great customer experience means never saying the word, “no,” but if your call center doesn’t employ bilingual customer service representatives, “no” is the first and last word your customers hear. Partnering with a bilingual call center improves the customer experience by ensuring each of your customers receives support from a representative that speaks and understands their preferred language.

Boosts Conversation Rates

If customers don’t understand call center representatives, landing a sale is even more difficult. But when customers are communicating with a bilingual customer service representative about your products and services in a language they understand, they’re more likely to make a purchase. By working with a bilingual call center, you can boost your conversion rates and decrease time wasted on prospects due to language barriers. Bilingual customer service representatives are also proven to be fast and organized critical thinkers, capable of grasping cultural nuances that monolingual employees might not be able to understand.

Enhances Brand Affinity

Brand affinity is the holy grail of business success that results in happy, loyal customers. One way to enhance the connection between your brand and customers is to partner with a bilingual call center that employs call center representatives who speak the same language. Bilingual citizens in the U.S. and abroad live and work in bustling communities with like-minded, culturally similar individuals, sharing their business and personal experiences. When a bilingual customer has a positive experience with your brand, they’re likely to become a repeat customer and tell their friends and family about your company. By working with a bilingual call center, you encourage customer longevity by offering everyone, regardless of language skills, the opportunity to love your products and services.

Improves Diversity

Relying on a bilingual call center to handle your customer service needs shows that your business embraces diversity, giving customers a good first impression of your company. It also shows that you have cultural awareness and operate a modern, flexible organization that appeals to individuals from all walks of life.

Increases Market Expansion

U.S.-based organizations often find expansion into foreign markets unattainable due to language barriers. There’s simply no way to expand into a new, non-English speaking market without hiring and emphasizing the use of the local language for sales, customer service, and product support. Communication is the key to establishing yourself in a new market, and hiring bilingual customer service representatives is a great start toward creating a more international work environment where you can learn about the needs and preferences of your new potential market.

Gives Your Business a Competitive Edge

Working with a bilingual call center also gives your company a competitive edge, making your brand stand out from the competition. For example, let’s say you’re the only company in your market space to offer customer service in Farsi or Tagalog. By hiring bilingual customer service representatives who speak your customers’ preferred language, you have the competitive edge in those bilingual communities. If you’ve resigned yourself to only selling or interacting with the English-speaking world, you’re not in the same league as other businesses that have the ability to communicate with international or non-English speaking customers. You might offer a better product or service, but no one in the bilingual community will ever know—unless you work with a bilingual call center with representatives who speak the same language.

With more than a decade of experience, ListenTrust is the leading bilingual call center in the U.S. Hispanic Market.

Learn More

A Bilingual Call Center That Builds a Better Brand Experience for Your Customers

Customer engagement isn’t a one-size-fits-all solution—the best way to find out what gets your customers excited is for someone who understands their language to listen to them. At ListenTrust, we partner with companies to help them build a better brand experience, provide enhanced customer service solutions, listen to customer needs, and earn their trust.

Our Bilingual Call Center Services for the U.S. Hispanic Market

ListenTrust understands what motivates the U.S. Hispanic market and provides our clients with excellent bilingual call center services for Spanish-speaking customers. With our services, you get:

  • A highly educated, motivated team of bilingual customer service representatives
  • Spanish-speaking agents with a naturally neutral accent
  • A uniquely profitable “soft offer” approach attuned to U.S. Hispanic consumers

Contact us today for more information on partnering with a bilingual call center that helps you build a better brand experience for your customers.