1. It’s Cost-Effective
Data shows that businesses can save up to 50% by taking advantage of outsourcing opportunities. Setting up a call center is expensive, and requires a great deal of infrastructure, space, and trained staff.
Because professional call centers are already equipped with the latest technology, you can get started immediately with very little initial investment. Call centers also share highly-trained agents who work faster and more efficiently, reducing your costs further. The massive shift in work structure brought about by the pandemic makes using outsourced call centers a more logical, cost-effective choice for most enterprises.
2. You Have the Opportunity Outsource to Customer Service Experts
Outsourced call centers employ customer service experts, trained and skilled to handle all customer eventualities with grace and professionalism. Professional call centers have tested and proven processes and training designed to help their representatives understand your business expectations, customer pain points, and can even suggest appropriate customer engagement strategies for your business.
Call center staff are trained to deal with a large volume of calls, emails, and inquiries on many different platforms. Customers contact an enterprise for many reasons, chief among them complaints or questions, which must be handled with delicacy and professionalism. Special training and on-the-job experience dealing with tense or confusing situations is another major benefit of working with outsourced customer service experts.
3. Offer 24/7 Support
Our “new normal†calls for 24/7 connectivity, making it essential to work with larger and more universally available teams with the ability to service many regions. Customers appreciate 24/7, 365 coverage, which conveys extreme dependability, and businesses love the security of knowing processes are running seamlessly outside business hours.
Offering 24/7 support also has the potential to open up new markets. Many businesses are asking themselves, “Why growing businesses should use call center outsourcing?†Times of growth and change require the most comprehensive support for both customers and staff, and call center outsourcing services let staff focus on the business of growth, and customers focus on the business of enjoying your product.
4. Improved Productivity
While your product or service might be stellar, if your staff is overwhelmed by critical customer service functions, they are typically unable to focus on future innovations or initiatives, sales, production, or distribution. For example, successful marketing campaigns bring in a flood of new business, paired with an increased call volume that has the potential to overwhelm your staff. Call center outsourcing enterprises are designed to easily handle enormous call volumes, a feature that will certainly be appreciated by growing companies.
Call volume is highly dependent on time, rising and falling as your chosen markets wake and sleep. Businesses with a multi-regional or global footprint typically struggle to stay connected after business hours without using a professional call center to handle business or requests at odd hours. Many are choosing to task call center outsourcing services with answering FAQs (frequently asked questions), while more complex issues are handed off to in-house staff.
5. Offer Multi-Lingual Support
Studies show that 67 million American-based consumers speak a second language at home, and only 63 million are bilingual with English language skills. Even an English-speaking country like the United States has a very large number of non-English speaking customers in need of support. Employing multi-lingual customer service reps creates an environment of trust and easy communication between your enterprise and your customers, both domestic and international.
360° customer support and international language skills also have the potential to open up new, global markets to your business. Outsourcing your call center means you are no longer tethered to a single location or domestic customers, even those native to your own country. Reach out to a new market your competition can’t reach or explore what new products and services you are in a unique position to provide to both the domestic and global market.
For more information on how call center outsourcing services can save you money, please your customers, and open up new markets and opportunities, contact ListenTrust today. ListenTrust serves a wide range of customers in most key verticals including E-commerce, retail, education, and the medical industry, just to name a few.
Take advantage of our years of experience and bilingual call centers, or one of our many other products or services designed to enhance your brand, brand experience, and ultimately, profits.
Get Started by Contacting ListenTrust Today!
For more information, contact Tom Sheppard, VP Business Development, at: tsheppard@listentrust.com