Why ListenTrust?

Why Choose ListenTrust For Your Bilingual Call Center Solutions

Hiring outsourced customer service support allows your business to flourish, freeing up time and lowering overhead costs. Leave your customer contact needs to our bilingual team of call center agents.

How Having Outsourced Customer Support Can Make You More Money

Whether it’s driving sales, bolstering fundraising donations, growing brand loyalty, or ensuring customer satisfaction we are sure to have a solution for you. At Listentrust, our expertise lies in selective staffing, detailed training, and strategic selling tactics.

Our near-shore call centers give your business the best of both worlds—a bilingual customer service team at a cost-effective price point. Agents at our call center are familiar with the local language, culture, and customs that are comparable to domestic U.S. based agents but at a fraction of the cost.

Our team is highly skilled and eager to engage with your customers. We have over 800 English & Spanish speaking agents, with the ability to support remote agents. In addition to this, we have existing strategic partnerships in place that can provide overflow capacity to an additional 1,000 bilingual agents. ListenTrust has years of expertise when it comes to the U.S. Hispanic market and we have worked with a multitude of industries. At a moment’s notice, we can be ready to start on your next direct marketing campaign.

 

Common Industries Served By Customer Support Outsourcing

Some of our largest clients include companies from following industries: Utilities, Education, Nonprofit, Retail Brands, E-commerce, Insurance, Real Estate, Legal, Telecommunications, Medical, and much more.

 

 

Bilingual Call Center 

ListenTrust offers all the services you would expect from a first-class call center, and then goes beyond: a commitment to excellence that ensures a positive customers response. We can get you up and running quickly or we can help you step back and rework to achieve optimum performance.

Direct Response Campaign

With years of experience, we know what makes customers tick, what motivates them, and what persuades them to buy. While our trained Spanish and English-speaking agents are knee-deep in product knowledge, their talent is in predicting customer behavior, moving the conversation away from questions and doubts, and back into the offer… and the order.

Our Spanish and English call center specializes in trial offer, soft offer, multi-pay, and continuity — around the clock. Best-in-breed Direct Response Technology is integrated to make every transaction as effective and valuable as it can be — from lead generation, CRM, and script management tools to instant product information and up-sell and cross-sell offers.

Retail, E-Commerce & Digital Brands

We have extensive experience handling inbound and outbound sales, lead generation projects, non-profit fundraising campaigns, and customer service for a wide variety of products and service types for direct response and digital brands. We are a strategic marketing partner. We approach everything with a marketing mindset to provide you with solutions designed to achieve your goals.

 

Customer Service

ListenTrust is the high-performance support partner for awesome brand experiences. We listen to your customers, provide solutions, and earn their trust. We specialize in personalized customer engagement, sales, and offer our clients a broad range of solutions in both English and Spanish.

Despite amazing advances in technology, business is still ultimately a connection between two people. When your customers call, they want to engage on a personal level. By connecting with customers and building a trusting relationship, not only does ListenTrust protect your brand, we turn your customers into brand advocates and your customer service calls into more revenue generating opportunities.

Fundraising for Non-profits

For charitable campaigns, the ListenTrust team connects with prospective donors on many levels – emotional, spiritual and financial – and meets success for a variety of causes that reach the heart of the U.S. Hispanic culture.

ListenTrust and our non-profit clients agree that the size of a donation is often not the most important thing, but rather building a recurring relationship with the donor that adds up to a higher lifetime value.

U.S. Hispanic Market and Spanish Language Services

ListenTrust is the leading bilingual, high-performance support partner for awesome brand experiences. We listen to your customers, provide solutions, and earn their trust. We specialize in personalized customer engagement and offer our clients a broad range of solutions in both English and Spanish. With more than a decade of experience, ListenTrust is the leading bilingual call center in the U.S. Hispanic Market.

Despite amazing advances in technology, business is still ultimately a connection between two people. When your customers call, they want to engage on a personal level and communicate in their native language.

Qualified Lead Generation

More Information Coming Soon

 

For Customer Support Outsourcing Choose ListenTrust

Speak with an agent today to see what solutions might work best for you. Call us at 800-630-9221 or click the button below.