Customer Service

Diverse Customer Center Solutions

  • Calls answered quickly. Our clients value and recognize the difference in our service and performance standards compared to other call centers
  • Save-the-sale programs designed to increase brand satisfaction while protecting and generating revenue for our clients
  • Full support in English, Spanish, or bilingual, operating 24/7/365
  • Specializing in support for direct response, e-commerce, and digital and brand marketers
  • Membership club retention and renewal programs
  • Phone (inbound and outbound), email, social media, and chat for fully interactive customer engagement
  • Dynamic staffing capabilities to effectively manage seasonal call volume variability

What this means for our Clients

  •  We consistently generate more revenue per call compared to cost for our customer service clients
  • Our “save-the-sale” expertise results in increases in base order saves as well as increases in continuity saves compared to other call center solutions

“ListenTrust is not a vendor of ours… they are a partner. In a perfect world, you would never run into issues when dealing with direct response marketing, but the reality is that issues or unforeseen problems DO happen. ListenTrust delivers top quality performance and results for ICTV Brands on a consistent basis, but what’s more important to me is that for the 1% of the time things do not go as planned they react as a partner and not just another vendor.

     Vince Dargush, Vice President of Operations, ICTV