Blog & News
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Common Call Center Challenges & How to Overcome Them
Call centers can be tough to manage, with an array of agents, scripts, clients, hours and languages. They are also a quickly growing market, expected to peak at $496 billion by 2027. When...
Benefits of Call Center Scripts & Best Practices
Learn why call center scripts are great for your business & some best practices to keep in mind when writing a script for your customer service representatives.
How to Deal with Angry Customers in a Call Center
Unhappy customers are inevitable in any customer-facing role, especially in a call center, so we’ve provided some tips on how to deal with angry customers.
Call Center Outsourcing: Why Should You Outsource Your Company’s Call Center?
Call centers are responsible for all-important empathetic and effective customer service, making them essential to all enterprises. Businesses currently using call center outsourcing are loving...
Why is Having Bilingual Customer Service Representatives Important to Your Business?
Why is having bilingual customer service representatives important to your business? Learn about the benefits of bilingual customer service & call centers.
Why Is It Important to Establish Rapport with Clients?
If you’re in sales, customer service, marketing, consulting, a small business, an agency or in any kind of customer/client facing role, it’s likely you’ve heard of the importance of building rapport with clients. But what exactly does it mean to build rapport and why is this important? In this article we will break down the importance of building rapport, its benefits and how to foster this relationship with clients.