Our agents are highly skilled in the art of driving sales, fundraising donations, customer satisfaction, and brand loyalty by:
Demonstrating consistency when offering support and information
Establishing superior product and process knowledge
Communicating with friendliness and personalized interaction
Embodying core values that align with our clients' goals
How You Make Money
How you make money: ListenTrust's expertise in staffing, training and selling increases your bottom line revenue
How you save money: With ListenTrust's near-shore call center operations, we are able to provide agents who are familiar with local language, culture and customs at a level that is comparable to domestic U.S. agents, while creating cost-effective and efficient solutions for your business whether in English or Spanish.
Live agent services: over 1,000 highly skilled English and Spanish-speaking agents, ready and excited to engage with your customers
Scalability to meet your needs: Our technology supports remote agent expansion, and existing strategic pertnerships can provide overflow capacity to an additonal 2,000 bilingual agents, if required
ListenTrust offers all the services you would expect from a first-class call center, and then goes beyond: a commitment to excellence that ensures a positive customers response. We can get you up and running quickly or we can help you step back and rework to achieve optimum performance.
With years of experience, we know what makes customers tick, what motivates them and what persuades them to buy. While our trained Spanish and English-speaking agents are knee-deep in product knowledge, their talent is in predicting customer behavior, moving the conversation away from questions and doubts and back into the offer… and the order.
Our Spanish and English call center specializes in trial offer, soft offer, multi-pay and continuity -- around the clock. Best-in-breed Direct Response Technology is integrated to make every transaction as effective and valuable as it can be -- from lead generation, CRM and script management tools to instant product information and up-sell and cross-sell offers.
We have extensive experience handling inbound and outbound sales, lead generation projects, non-profit fundraising campaigns, and customer service for a wide variety of products and service types for direct response and digital marketers. We are a strategic marketing partner. We approach everything with a marketing mindset to provide you with solutions designed to achieve your goals.
ListenTrust is the high-performance support partner for awesome brand experiences. We listen to your customers, provide solutions, and earn their trust. We specialize in personalized customer engagement, sales, and offer our clients a broad range of solutions in both English and Spanish.
Despite amazing advances in technology, business is still ultimately a connection between two people. When your customers call, they want to engage on a personal level. By connecting with customers and building a trusting relationship, not only does ListenTrust protect your brand, we turn your customers into brand advocates and your customer service calls into more revenue generating opportunities.
For charitable campaigns, the ListenTrust team connects with prospective donors on many levels – emotional, spiritual and financial – and meets success for a variety of causes that reach the heart of the U.S. Hispanic culture.
ListenTrust and our non-profit clients agree that the size of a donation is often not the most important thing, but rather building a recurring relationship with the donor that adds up to a higher lifetime value.
ListenTrust is the leading bilingual, high-performance support partner for awesome brand experiences. We listen to your customers, provide solutions, and earn their trust. We specialize in personalized customer engagement and offer our clients a broad range of solutions in both English and Spanish. With more than a decade of experience, ListenTrust is the leading bilingual call center in the U.S. Hispanic market.
Despite amazing advances in technology, business is still ultimately a connection between two people. When your customers call, they want to engage on a personal level and communicate in their native language.