We foster agent development through our company training program called “ListenTrust University”. Each employee has coaches and trainers who provide feedback for improvement, tips on how to best engage clients and customers, how to close a sale, and provide best-in-class customer service. The role of the Coach is to help employees achieve their professional goals, from hitting various client benchmarks to achieving career milestones.
ListenTrust University (LTU) sales process:
The LTU sales process is divided into 3 phases: recruitment, training and operation.
To recruit. we use traditional methods as well as social media.
For training, we focus on the art of reading the script to adequately explain the offer and increase the conversation rate.
Next we tackle how to handle objections and ABC - “Always Be Closing”. We train our agents to quickly get to the objection and efficiently get the sale.